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Home»News»Gaming News»PC Gaming»Update: Things didn’t work as planned for the NA Elden Ring Premium Collector’s Edition preorders

Update: Things didn’t work as planned for the NA Elden Ring Premium Collector’s Edition preorders

By Keith MitchellDecember 16, 2021
Elden Ring gameplay preview

Update: Just as we assumed. Bandai Namco choose to simply drop the Elden Ring Premium Collector’s Edition preorders without much of a notice and they were all promptly snatched up. Some users are reporting that they didn’t even get a chance to finish checking out before they were sold out. 

We can confirm the ELDEN RING Premium Collector's Edition is sold out. Please sign up for the waitlist to be notified if more units become available. Thank you for your support.

— Bandai Namco US (@BandaiNamcoUS) December 17, 2021

For now, Bandai Namco has set up a waiting list and will notify whoever signs up if they end up getting more Elden Ring Premium Collector’s Edition units. Given that they mentioned weeks ago that there were going to be 6000 and this was a limited run. I wouldn’t hold my breath. Still, if you need to have one, you know where you can look. Yep, they’re already up on eBay; both the Elden Ring Collector’s Edition and Elden Ring Premium Collector’s Edition.

Original story below


Weeks after Bandai Namco had sold out of the Elden Ring Premium Collector’s Edition overseas, it attempted to sell the very same version in North America. Except, things didn’t go the way they planned it. After a bit of disaster and frustration, the company has paused any attempts to sell the covenanted Elden Ring Premium Collector’s Edition until some unknown time.

What happened?

Earlier on December 16, 2021, Bandai Namco’s North America Twitter account had announced it had played on putting the Elden Ring Premium Collector’s Edition up for sale. Which was something that fans and collectors in NA had been waiting on. However, when I noticed that this launch was also going to coincide with the launch of a new storefront, I already knew there would be trouble. Users had no way to log in ahead of time to verify their account info, nor could new users sign up ahead of time.

At 11 AM PT / 2 PM ET, the Bandai Namco storefront went live, and being a fan of Fromsoftware’s titles and an avid collector, I dashed over to the storefront o get in line. Except when I got there, I realized I couldn’t log in. After a few attempts, I took to Twitter to kindly let Bandai Namco know that the storefront was having issues. It was then that I noticed that I wasn’t the only one. From there, it only got worse as fans and possible scalpers were getting upset that no one could log in, others couldn’t sign-up, and the website was throwing all sorts of random errors. This was the classic “We didn’t test before we went live”, and the natives wouldn’t happen.

We are aware that some users may be having issues with new account creation and are working to resolve the issue as soon as possible. Thank you for your patience.

— Bandai Namco US (@BandaiNamcoUS) December 16, 2021

A short while later, Bandai Namco tweeted that they were aware of the issues and were working on them. Followed up with another tweet stating they were pausing the sale of the Elden Ring Premium Collector’s Edition. Except they didn’t post exactly when this would be. Leaving a sick to my stomach feeling that this would ultimately be when most people, myself included, wouldn’t be at our devices to try and score one.

Apparently, some people mentioned they were able to preorder the Elden Ring Premium Collector’s Edition. However, there’s no way to confirm that, nor do we know if Bandai Namco will honor those sales. For now, everything else is up for sale; the Elden Ring standard and Collector’s Edition. For those who are still holding on to hope that they’ll still manage to snag the Elden Ring Premium Collector’s Edition, I suppose they’ll have to keep their eyes posted on Twitter.

You’d think that at the very least, Bandai Namco would release a sign-up so that everyone who attempted to get one today would be notified whenever they go back up for preorder.

Bandai Namco elden ring is sitting in my cart

Why is everyone going crazy over this Elden Ring Premium Collector’s Edition?

Well, other than Elden Ring being the most anticipated game of 2022. Other than the game being hailed as the next big from Fromsoftware, and it is — I played the Network Test. It also is the most significant piece of gaming merchandise for the game, more than the Elden Ring Collector’s Edition; the Premium Edition is limited to just 6,000 units worldwide! It’s going to be the one to grab if you’re into owning super amazing stuff and will be priced around $260. Included in this edition is the following:

  • Copy of Elden Ring
  • Digital Soundtrack
  • Statue of Malenia-Blade of Miquella (9in)
  • Official Helmet Replica 1:1 Scale
  • Exclusive Steelbook
  • 40-page Hard-Cover Artbook

It’s the helmet that everyone wants, and I don’t even understand why Bandai Namco couldn’t sell this individually. Yet, here we are.

Elden Ring Premium Collector's Edition - this is a lot of stuff

Now that everything is on pause, only Bandai Namco knows when the preorders will start again. Here’s to hoping we don’t encounter the same website issues and that everyone gets a fair chance to acquire one.

Elden Ring is the upcoming action RPG from Fromsoftware, with Hidetaka Miyazaki and fantasy novelist George R. R. Martin handing the story. Elden Ring is set to be released on February 25, 2022, for the PS4, PS5, Xbox One, Xbox Series X|S, and PC.

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Keith D. Mitchell is the founder and Editor-in-Chief of The Outerhaven, where he has been covering video games and technology for more than 14 years. A lifelong PC gamer, he began building PCs at just eight years old and still loves talking about hardware as much as playing games. His passion for challenging experiences has made him a devoted Soulslike fan, having beaten nearly every FromSoftware release. Keith regularly attends major gaming and technology events to bring firsthand coverage to readers, and continues to enjoy writing about the games and gear that shaped his love for the industry.

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