While Microsoft hasn’t made the news public, it looks like the company will offer refunds on both Xbox One and Windows 10 purchases. This news can be found on the Xbox Insider dashboard for current Alpha ring testers, which I am sadly not one yet. This is fantastic news, and I’m happy to see that Microsoft has added this.
I’ve bolded what I feel are the most important details of this new service. Especially since this could the refunds could be abused if not handled properly. I feel this is a good compromise on the refunding process.
“You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.
When a game or app leaves you wanting more, we’re here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.
To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.
Please note the below conditions for requesting a self-service refund:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app’s release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.”
Now gamers won’t regret purchases titles that don’t live up to their expectations and we’ve all been there before. And if you’re wondering where you may have seen this before, yes, this is similar to what Valve has done for Steam purchases.
I wish this was around when I picked up Lords of the Fallen.