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Home»News»Gaming News»Nintendo»Nintendo of America to close all repair centers until further notice

Nintendo of America to close all repair centers until further notice

By Keith MitchellMarch 24, 2020
Nintendo Logo with Mario

Hopefully, during this time of COVID-19 lockdown, you won’t need to send your Nintendo related item to be repaired. Because if you do and you happen to live in North America, you may be out of luck as Nintendo has closed down all its repair centers in the country. Of course, we can thank COVID-19/Coronavirus for this.

As you’d imagine, Nintendo is doing its part to help curve any further contamination of the virus and shutting down the repair centers is a smart idea. Currently, Nintendo hasn’t made any mention of when they plan on reopening the centers.

The company did provide a FAQ that details the closure, and what you can expect and what if you already sent an item in for repairs. We’ve provided those answers for you below.

So, if you do end up damaging your Switch or 3DS, you may be stuck with purchasing a new system.

When do you expect to be able to resume repair service?

Our repair centers will remain closed until further notice in accordance with federal and local guidelines in place due to the COVID-19 coronavirus.

This page will be updated when repair service resumes.

What if I already sent in my existing repair order?

If your repair order is currently in transit to us, it is possible that it will be returned to you as undeliverable.

If the repair center was able to receive the repair order, it will remain there until repair services resume.

If I have an existing repair order that has not been sent, can I still ship it?

No. If you send in your product for repair at this time, it may be returned to you as undeliverable.

Once repair service resumes, can I still use my existing repair order?

Your repair order will remain on our systems for 180 days. Once repair service resumes, you can still use the same repair order within that time.

What if my product’s warranty expires while repair centers are closed? Will I still be able to set up a repair?

If the warranty for a product expires during the closure period, we will honor the warranty for the amount of time our repair centers are closed.

3ds nintendo nintendo to close repair centers repairs Switch
Keith Mitchell - Headshot-PS_Gear_400x400
Keith Mitchell
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Keith D. Mitchell is the founder and Editor-in-Chief of The Outerhaven, where he has been covering video games and technology for more than 14 years. A lifelong PC gamer, he began building PCs at just eight years old and still loves talking about hardware as much as playing games. His passion for challenging experiences has made him a devoted Soulslike fan, having beaten nearly every FromSoftware release. Keith regularly attends major gaming and technology events to bring firsthand coverage to readers, and continues to enjoy writing about the games and gear that shaped his love for the industry.

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