Hopefully, during this time of COVID-19 lockdown, you won’t need to send your Nintendo related item to be repaired. Because if you do and you happen to live in North America, you may be out of luck as Nintendo has closed down all its repair centers in the country. Of course, we can thank COVID-19/Coronavirus for this.

As you’d imagine, Nintendo is doing its part to help curve any further contamination of the virus and shutting down the repair centers is a smart idea. Currently, Nintendo hasn’t made any mention of when they plan on reopening the centers.

The company did provide a FAQ that details the closure, and what you can expect and what if you already sent an item in for repairs. We’ve provided those answers for you below.

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So, if you do end up damaging your Switch or 3DS, you may be stuck with purchasing a new system.

When do you expect to be able to resume repair service?

Our repair centers will remain closed until further notice in accordance with federal and local guidelines in place due to the COVID-19 coronavirus.

This page will be updated when repair service resumes.

What if I already sent in my existing repair order?

If your repair order is currently in transit to us, it is possible that it will be returned to you as undeliverable.

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If the repair center was able to receive the repair order, it will remain there until repair services resume.

If I have an existing repair order that has not been sent, can I still ship it?

No. If you send in your product for repair at this time, it may be returned to you as undeliverable.

Once repair service resumes, can I still use my existing repair order?

Your repair order will remain on our systems for 180 days. Once repair service resumes, you can still use the same repair order within that time.

What if my product’s warranty expires while repair centers are closed? Will I still be able to set up a repair?

If the warranty for a product expires during the closure period, we will honor the warranty for the amount of time our repair centers are closed.

About The Author

Keith Mitchell
Editor-in-chief and all-around good guy!

Keith Mitchell is the Founder and Editor in Chief of The Outerhaven. A grizzled IT professional during the day, but a passionate lover of video games after his 9-5 grind. Loves playing the Dark Souls series and has been gaming since he was 6 years old. Yes, I am a black gaming journalist.